You may exchange any product purchased on our Killer Merch store by contacting our customer service team via email at info@killermerch. This department operates Monday through Friday, 9 a.m. to 5 p.m. PST. All emails will be answered within 24-48 hours, excluding weekends and all major holidays.
Please take the postcard that was included with your order and fill out the necessary information. Items you want exchanged, address to send shipment back to, if different then original shipping address, and your order number. Please also include the packing slip as this will serve as your receipt. We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier (ship with a tracking number!). Killer Merch is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. parcel.
Once your item is received your order will be processed and sent back. Exchanges are typically processed within one week of them being received at our facility. If an item(s) you are exchanging is out of stock, you will be contacted by one of our customer service representatives. If the item(s) you are exchanging requires a balance due or credit refund, the original card used to make the purchase will show the transaction.
In the event you need to return a product, this must be completed within 30 days of your purchase. We do not accept returns or exchanges on items that have been washed, worn or are damaged. Please include the same information for a return item as for one you are exchanging. Shipping is not refundable. Once your item(s) is returned to our facility the original card used to purchase the product will be credited the cost of the item(s) and any applicable tax. You can expect to see the credit to your card within 7 business days from when it was delivered to our facility. For faster processing please email firstname.lastname@example.org once you have send your items back.